Frequently Asked Questions

A mindful approach to decluttering and organizing means that our organizers assist clients in doing more than just surface tidying.  We assist our clients in exploring the deeper reasons for their clutter and what it represents to them.  Only by doing so will the solutions that we offer have a lasting effect.

Negotiate an agreement. In most cases there is some way in which you contribute to the household clutter. It often helps to have an unbiased professional work with all parties to understand each person’s perspectives and goals and suggest solutions that meet all needs.

Getting started is often the hardest part! In fact, it is a common reason why clients contract our services. MDO staff help you identify options and get right to work. Pinpointing possibilities for change and breaking them down into manageable tasks is one of the most important ways MDO staff can help you to work through what is holding you back.

We help you to break large projects into steps to implement together. Or, we can outline a plan for you to follow on your own and schedule follow-up visits to assess and support your progress.

No one is hopeless. We have successfully worked with clients in all manner of clutter and disorganization. Being organized is a learnable skill. Different people are comfortable with different levels of organization. Together we will identify what organization means to you and your household.

Save for the future while taking advantage of free or low-cost options. We offer a free newsletter, reasonably priced publications, and workshops. Sign up to receive our newsletter and you will be the first to know when new opportunities are available!

Clients often find that investing in our services actually saves money. By avoiding late fees, duplicate purchases or the need for a storage unit, you will immediately save money!

Another option is to ask for a gift certificate for services or products from a friend or loved one. As with any investment, it sometimes takes time to save and plan. We accept most major credit cards and Paypal.

“Body doubling” or “parallel working” is a great way to work. In our hands-on and virtual sessions, we can help you to stay focused on your personal decluttering and organizing goals. We honor and appreciate neurodiversity and tailor our approach to all learning styles. Particularly for neurodivergent folks challenged with maintaining focus and attention, a supportive presence can work wonders. Your organizer will support you as you attend to things on your to-do list that are difficult to get done. Your efforts are amplified with a supportive helper by your side. Clients are frequently amazed by the progress we make working together.

Be wise and get support when you need it. MDO staff can meet short or long-term needs and can jump start the process of getting you back on your feet again after a “rough patch.”

MDO’s comprehensive program includes time awareness tools that shine a spotlight on areas where you could use your time more wisely. You can learn to eliminate or delegate repetitive tasks or those that you dislike.

All of our work is 100% confidential. Our organizers are non-judgmental and focused on helping. We strictly adhere to the National Association of Productivity and Organizing Professionals (NAPO) Code of Ethics. We value that you are placing your trust in us and we are honored to be a part of the solution. We have probably seen worse! This is work we love, and we do it with compassion and caring.  You might also want to explore our virtual organizing services, which offer an opportunity for you to show our founder Pam only what you choose to share.

NO! Is it better than it used to be? Most of the time. Our relationship to our spaces is like an inhale and exhale: both order and the disorder are necessary at times. We must be gentle with ourselves and know we are doing our best. Sometimes parts of our homes or lives take a back seat because other aspects require attention. Your awareness and acknowledgement of where your time and attention is going helps you make informed decisions. We enjoy assisting clients to identify productive and unproductive patterns and making choices that create more ease in their lives.

Stay in touch. After the accumulation of clutter has been dealt with and new systems have been put in place, we can set up periodic visits to assess progress, tweak the systems, and address any new challenges. As part of our online community you can receive monthly email tips and inspiration to keep you moving forward. Our email list includes notifications of specials, events, and workshops that can assist you in a clutter-free life.

No Problem! Just let us know 36 hours or more prior to your scheduled time.  This allows us time to offer that time slot to others who may be waiting for an appointment. The best way to reschedule or cancel is by phoning or texting your organizer within 36 hours of your scheduled time.

Yes, we do!  It is essential that you first check in with the intended recipient prior to purchasing a gift certificate as I feel certain that your intention is to offer your friend or loved one something that they truly desire.  If you are considering offering our services as a gift, I will be happy to speak with you or the recipient prior to your purchase and together we can determine if it seems like a gift certificate is a good idea. Gift certificates are non-refundable.

We offer a satisfaction guarantee. If the goals agreed upon by you and your organizer are not met, we will take all reasonable steps to see that the goals are met. We work very hard to align with your goals and expectations. We can promise that our time together will be focused solely on the goals expressed by you.

We do not offer refunds for organizing services as we cannot guarantee any specific level of organization. So much depends on so many factors.

We rely on you to voice any and all concerns and questions as they arise. We can only adjust our working style if you inform us of your expectations as they change. We welcome all feedback!

Have another question?

Contact Us
Contact Us

Before & Afters